Privacy Policy
Last Updated: May 30, 2026
At Batur Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when:
- Making a booking
- Filling out a contact form
- Sending inquiries via WhatsApp
- Requesting information about our tours
- Subscribing to promotional communications
The information we may collect includes:
- Full name
- Email address
- Phone number
- WhatsApp number
- Country of residence
- Tour details and preferences
- Payment-related information (processed securely through third-party payment providers)
We do not store full credit card or banking information on our servers.
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Confirm reservations
- Provide customer support
- Communicate tour updates
- Arrange transportation and tour services
- Improve our website and services
- Respond to inquiries
- Comply with legal obligations
We only collect information necessary for business operations.
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Tour guides
- Drivers
- Transportation providers
- Activity operators
- Payment processors
- Government authorities when legally required
Information shared is limited to what is necessary to provide the booked service.
4. Third-Party Services
Our website may use third-party services including:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram) Advertising
- Payment gateways
- Booking systems
These services may collect information according to their own privacy policies.
We encourage users to review the privacy policies of these third-party providers.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Support marketing and advertising activities
You may disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Maintain booking records
- Resolve disputes
- Meet legal and accounting obligations
When information is no longer required, it may be securely deleted.
8. Marketing Communications
We may occasionally send promotional offers, discounts, or travel-related information.
You may opt out of marketing communications at any time by:
- Replying “unsubscribe”
- Contacting us directly
- Following instructions included in promotional messages
9. Children’s Privacy
Our services are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children without parental or guardian consent.
10. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any website they visit.
11. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
Requests may be submitted using the contact information below.
12. Changes to This Privacy Policy
Batur Tours reserves the right to modify this Privacy Policy at any time.
Any updates will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Batur Tours
Website: https://baturtours.com
Email: info@baturtours.com
WhatsApp: +6287779593755
Bali, Indonesia